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/ I'm Vivek Shyam M
Senior Cloud / DevOps Support Engineer
/ About Me
I’m a Senior Cloud & DevOps Engineer Who Keeps Your Infrastructure Stable, Secure, and Scalable
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Migrations Completed
I specialize in managing large-scale Linux hosting environments and cloud infrastructure. I’ve supported 100+ production servers, handled P1/P2 incidents, performed deep root-cause analysis, and delivered 99.9% uptime across mission-critical systems.
Trusted Over 1400 + Clients in the World
/ My Experiences
Skills and Experience That I Have
I have hands-on experience managing production cloud and hosting environments, handling critical incidents, automating infrastructure, and supporting large-scale systems with a focus on uptime, security, and performance.
UltaHost
Technical Support Specialist (L2) | Dec 2024 – Present
• Managing 100+ production servers
• Handling P1/P2 incidents and RCA
• Supporting Apache, NGINX, MySQL, DNS, SSL
• Automating tasks using Bash & Terraform
Newfold Digital
Systems & Hosting Support Engineer | Sep 2020 – Oct 2024
• Delivered 24/7 production support with SLA compliance
• Performed 1500+ cPanel/WHM migrations
• Optimized AWS-backed hosting infrastructure
• Reduced downtime through automation
UpGrad / IIIT Bangalore
DevOps Trainee | Oct 2024 – Dec 2024
• Built CI/CD pipelines using Jenkins
• Created Terraform modules for AWS
• Designed secure VPC & IAM architectures
• Practiced DevOps best practices
/ My Portfolio
Recent Works
Real-world cloud, hosting, and DevOps projects focused on reliability, performance, and automation.
AWS Production Infrastructure
• Managed 100+ EC2 instances with 99.9% uptime
• Implemented VPC, IAM, Route 53, CloudFront
• Optimized cost and performance
• Handled live production incidents
Hosting Migrations & Optimization
• Performed 1500+ cPanel / WHM migrations
• Zero-downtime migration strategies
• Apache & NGINX tuning
• Post-migration performance optimization
• Zero-downtime migration strategies
• Apache & NGINX tuning
• Post-migration performance optimization
CI/CD Automation Pipeline
• Built Jenkins pipelines for deployment
• Automated build & release workflows
• Reduced manual deployment errors
• Improved delivery speed
• Automated build & release workflows
• Reduced manual deployment errors
• Improved delivery speed
Linux Server Security & Hardening
• Secured Ubuntu & CentOS servers
• SSL, firewall, and access controls
• Log monitoring & threat prevention
• Compliance-focused configurations
• SSL, firewall, and access controls
• Log monitoring & threat prevention
• Compliance-focused configurations
Monitoring & Incident Management
• Implemented CloudWatch & Datadog
• P1 / P2 incident handling & RCA
• Alerting and escalation workflows
• Improved MTTR significantly
• P1 / P2 incident handling & RCA
• Alerting and escalation workflows
• Improved MTTR significantly
Infrastructure as Code (Terraform)
• Created reusable Terraform modules
• Automated AWS provisioning
• Version-controlled infrastructure
• Reduced configuration drift
• Automated AWS provisioning
• Version-controlled infrastructure
• Reduced configuration drift
Have a Project in Mind? Let’s Build Reliable Infrastructure Together
From cloud architecture and server migrations to automation and monitoring, I help businesses build secure, scalable, and high-availability systems that perform under pressure.
